FAQs

Q: Why must I book? Can't I hail one of your cars in the street like I would do with a taxi? A. Italian transportation laws require that all customers carried on our vehicles must have advance reservation.

Q: How can I book?
A: The booking can be made by calling the agency directly (00390832305522)

Q: When can I call the agency to make a booking?
A: Crusi Viaggi is open from Mondays to Fridays from 09.00 to 13.00 and from 16.30 to 19.30. On Saturdays it is open until 13.00.

Q: If there is an emergency, a change in times of flights or delays, what should I do?
A: You can call our driver directly at +39 339 2800328

Q: Is smoking allowed on your shuttle buses? Is there air-conditioning? How many seats are there?
A: All of our vehicles are non-smoking and air-conditioned. We have vehicles/minibuses which seat up to 8.

Q: How far in advance can I change or cancel my booking?
A: We require 48 hours advance notice of changes or cancellations with no penalty charge.

Q: What happens if my flight is delayed?
A: When all the day's bookings have been completed we will do everything in our power to provide a transfer for you but we cannot be held responsible if this is not possible.

Q: What colour are your vehicles?
A: Our vehicles are white and have AIR SHUTTLE written on the front, the back and on the sides.